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Support — Monki
Need help with Monki? See the answers below or write to contato@futnex.io. We reply within 15 days, usually much sooner.
Frequently asked questions
How do I play?
Place exactly 1 monkey in every row, every column and every colored region. Two monkeys cannot touch, not even diagonally. Tap an empty cell to mark an X (a note) and tap the X to place the monkey. Every puzzle has a single solution and can be solved with logic alone. In Settings you can swap the tap order and turn on Auto-X.
What are the hearts?
Each level starts with 3 hearts. Placing a monkey in the wrong spot costs 1 heart. If you run out, you can watch an optional ad to get +1 life, use bananas, or restart the level.
How does the streak work?
The streak counts how many days in a row you play. If a day passes without playing, it may restart. It uses your device’s date.
How do ads work?
Monki is free and shows Google AdMob ads. Rewarded ads are optional: you choose to watch them to earn a benefit. You can review your consent in Settings › Privacy options (shown in regions where the law requires consent, such as the European Economic Area). See details in the Privacy Policy. If an ad freezes or does not load, check your internet and try again later.
How does the Jungle League work?
You earn points by playing during the week and compare your performance with jungle rivals, who are fictional characters of the Game itself (not other players). Everything stays on your device. The online leaderboard against real players is not active in version 1.0; if it is activated, we will first update the Privacy Policy and the Terms.
Can I play offline?
Yes. Levels, the daily challenge and the league work offline. Only ads need internet.
How do I recover my progress?
Progress is stored on the device. There is no online account, so it is not yet possible to move progress to another device. If you reinstall the Game or erase data, local progress may be lost. Write to us and we will see what is possible: contato@futnex.io.
How do I delete my data?
Open the Game and go to Settings › Delete my data. Or see all options, what is deleted and the time limits.
Do you keep my card data?
The Game sells nothing today. If purchases arrive in the future, they will be processed by Google Play and we never receive card data.
I found a bug or have a suggestion
Write to contato@futnex.io telling us what happened, your device model, Android version and Game version. Do not send passwords or personal data.
Contact
E-mail: contato@futnex.io
Dream Team Serviços Digitais LTDA — Dream Team Digital Games
For privacy matters: Data Protection Officer (DPO) channel, at the same e-mail.